WHERE DO YOU DELIVER TO?
WHERE'S MY ORDER?
HOW DO I RETURN SOMETHING?
WHEN CAN I EXPECT MY REFUND?
How do I make a return?
FAQs
What should I do if I suspect receiving counterfeit items from an unauthorized seller?
If you suspect you have received counterfeit items from an unauthorized seller, we recommend reporting the site to appropriate authorities and contacting your bank to discuss your options. We are committed to protecting our brand and ensuring that customers only receive genuine products from authorized partners.
What should I do if there's a defect in a product I purchased from an online retailer?
We are sorry to hear about any defects in the product that did not meet our standards. If you purchased the item from an online retailer, the recommended course of action is to contact the store/company where the purchase was made. They will be able to assist you further, and a proof of purchase will be required during your inquiry. Our customer service team is happy to help with any additional inquiries you may have.
Orders
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email containing your order details. This email will include a tracking number and a link to the tracking page
Click on the tracking number link or enter the tracking number into our tracking page.
Please note that tracking information may not be available immediately after your order is placed. It can take up to 2 days for the tracking number to become active in the system. If there are no updates right away, please check back later.
You can also log into your Clubhouse account online and track your order(s) directly from the "My Pages" section.
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to us via email [email protected] for further assistance.
Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!
Can I cancel, edit or add anything to my order?
Once an order is placed, we cannot modify or cancel it. However, if you need to update your shipping address or contact information, please reach out to our customer service team on [email protected] immediately after placing your order.
If you realise that you’ve given:
- The wrong phone number: you will receive updates about your order via e-mail, you can track your parcel by following the link in the e-mail or by logging in to your account at jlindeberg.com.
- The wrong shipping address: if the shipping company is unable to deliver the parcel due to an invalid name, phone or address, the parcel will automatically be returned to us. Once we’ve received it in our warehouse, we’ll send you an automated email and proceed with the full refund of your order within 10-15 working days.
If you:
Have purchased an item that you don't want to keep? You can just send it back to us by registering the return in our Returns Portal.
Want to add something to your order? Simply place another one! A completed order cannot be edited, so please reach out to our Customer Service Team to avoid any additional shipping fees.
What if my package gets lost or arrives damaged?
Lost packages
We always strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package.
In the event that your parcel arrives damaged or you discover any damage to the parcel before opening it, you must immediately report the damage at the pick-up point or, if you have chosen home delivery, to the person/company delivering the product.
To ensure a smooth process, J.LINDEBERG recommends you to submit a photo of the parcel and order number to the Customer Service Team as soon as possible, and within 24 hours.
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!
Some items break during shipment. We’ll do our best to help.
Please email our team at [email protected] with an image of your damaged item for further assistance.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!
Sales & Promotions
The J.Lindeberg Sale applies to selected styles from designated collections.
*Exclusions may apply, including selected styles and specific product categories.
The offer is valid online at jlindeberg.com and in participating J.Lindeberg stores. It is not available through other retailers or distributors, and it cannot be combined with other offers, discounts, or promotional codes.
Pre-access to the sale is available exclusively to J.Lindeberg Clubhouse members.
Discounts are valid during the promotional period only. All discounts are applied to the original price and cannot be applied retrospectively to previous purchases.
Due to increased demand during sale periods, delivery times may be longer than usual. We appreciate your patience and recommend allowing extra time for your order to arrive.
We offer an extended return period for purchases made during the sale
Returns & Exchanges
What’s your return policy?
J.LINDEBERG accept returns within 14 days after the date you received your order.
In order for J.LINDEBERG to accept returns within the prescribed period of time, the returned product must be in perfect condition and not worn nor washed. The ordered product must be returned in its original packaging with all tags remaining.
If the item has been damaged, stained, or altered in any way, we reserve the right to refuse the return. Please note that if the returned product has lost its value due to your handling of the product to a greater extent than it is necessary to determine its characteristics or functions, you will be obliged to reimburse us. Returns will be deemed to have been made in due time, if you have handed over the product to postal services, or other services having undertaken to be in charge of the dispatch of the product to J.LINDEBERG, within the prescribed period of time. To retain proof that you have withdrawn from the contract in due time, you should keep the receipt or return tracking number stating that you have handed over the goods to the postal services, etc., for the purpose of dispatch.
Products which have been ordered separately must not be returned in the same parcel. In order for a return to be accepted, only products from the same order can be included in the same parcel.
Please note that due to hygiene reasons, we do not accept returns or exchanges of underwear. We kindly suggest that you take a moment to review our size guides or reach out to our customer service team for assistance before placing your order.
If you wish to return an item, please visit our return portal to initiate the return process. Once we receive the item and have verified that it is in perfect condition, we will issue a refund to your original form of payment excluding a return fee of 4.95 EUR / 5.95 CHF / 5.95 GBP / 50 SEK / 50 NOK / 50 DKK, and 19.90 EUR for a return of an order originally shipped to South Korea.
Returns are free of charge for J.LINDEBERG Clubhouse Members. To read more and to become a J.LINDEBERG Clubhouse Member, please click here.
Products shall be returned to the following address: J.Lindeberg Return, DHL Storage, Företagsgatan 64, 50464 Borås. You can find more information on J.LINDEBERG's 'Returns' page.
Do you offer exchanges?
Unfortunately, we are unable to process exchanges after a purchase has been made due to the nature of our system integrations. If you wish to exchange an item, please return it as usual and place a new order.
If you received a discount on your initial order, please contact our customer service team at [email protected] before placing the new order. They will provide a code to match the discount from your original purchase.
How do I return an item
If you need to return an item that did not meet your expectations, please follow these steps and have your order number and email ready:
For all purchases made at any of our stores or at retail partners, please return the item(s) back to the store, or partner, where you made the purchase.
For orders placed on www.jlindeberg.com Please follow these steps to register your return and send it back to us:
1. Go to J.Lindeberg returns portal.
2. Enter the Order Number and Email Address to see your product(s).
3. Select product(s) and reason(s) for return.
4. Select a return method.
5. Review details and submit.
6. Check your email for confirmation.
7. Print the shipping label provided and follow the instructions.
8. Track your return via the link in the return confirmation email.
9. Once our warehouse has received and checked the item(s), the refund will be processed as soon as possible via the original payment method used to place the order.
Note that as per our Terms & Conditions, Returns are free for all Clubhouse members and we charge a Return Fee of 50 SEK for all non members. This will be automatically deducted from your refund.
Feel free to reach out if you have any additional questions on [email protected]. We're also here to assist you in finding the perfect size or fit, just let us know how we can help!
What do I do if I want to issue a claim?
We’re sorry your item did not live up to your expectations!
If you have received a faulty item, please contact [email protected] with pictures of the fault, pictures where we can see the whole item and a clear description of the fault along with your order number.
If your item was purchased in one of our stores or with a retail partner, we ask you to contact the place of purchase.
Please note
Valid claims generally include manufacturing defects, damage caused during shipping, receiving a product other than ordered, or if a product is missing.
Defects related to wear and tear, improper care, or product misuse will not be accepted for replacement or repair. J.LINDEBERG will not reimburse you for defects or damages caused by you.
Refunds
When will I get my refund?
Once your return has been received and processed at the warehouse, you will be notified via email when the refund has been issued.
Please allow up to 14 business days for the refund to reflect in your account.
Shipping & Delivery
Where do you deliver to?
At www.jlindeberg.com we deliver to the following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK and South Korea.
All deliveries are handled by UPS, DHL, DPD or PostNord, for more information regarding shipping and delivery time, see information at checkout.
If your order is for the US, Canada or rest of world, please visit www.jlindebergusa.com.
You can always reach out to our Customer Service Team on [email protected] if you have any questions or thoughts about deliveries.
Do you offer free shipping?
We offer free Access Point shipment on purchase orders from:
- 80 EUR (EUR countries)
- 80 GBP (UK)
- 90 CHF (CH)
- 800 SEK (SE),
- 800 NOK (NO)
- 800 DKK (DK)
Home delivery is the only delivery option in some territories, namely in the Azores, Canary Island, Equatorial Guinea, Malta, and Melilla. These territories are excluded from free delivery.
How long does delivery take?
Placed orders will be packed and shipped on working days between Mondays and Fridays, and the delivery times vary depending on your country of delivery. J. LINDEBERG will handle your order as soon as possible, and ordered products will usually be ready for shipment within 1-2 working days.
Orders placed on working days between Mondays and Fridays before 11:00 CEST/CET will be packed and shipped the same day, except for orders being delivered to Norway.
Orders shipped to Norway are consolidated and dispatched Monday-Friday, except on holidays.
Unless you have been informed otherwise, the usual time of delivery from the time the order is shipped is:
- PostNord Standard Delivery: 2-5 working days
- UPS standard delivery: 3-5 working days
- UPS (Express Saver Delivery): 1-2 business days
- BudBee: Home or Box
- DHL Freight: Service point or Home
All shipping costs will be specified in the purchase order and are clearly visible to you before completing the order.
Please note that the estimated delivery times shown at check-out are calculated from when the parcel leaves the warehouse, not when the order is placed.